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We have found that our customers are delighted with the quality and comfort of the products offered by Thomas Lee. If you have questions about your purchases, you may wish to follow the links on this page, which we believe answer most questions customers have asked about our products.

You may also send us an email at and Tom or Lee will respond to any questions you may have, usually within 24 hours.

We take The Thomas Lee Guarantee very seriously. Should you wish to return any merchandise please complete the return authorization form below. This form is necessary so that we know about and can track your return and insure proper product replacement or credit to your account, as appropriate. Upon receipt of the return authorization form, we will provide return authorization and instructions.

Return Authorization Form

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Reason for Return: *
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See what other Thomas Lee customers are saying:

"I am so impressed with your excellent service. . . I love my Thomas Lee sheets and will never go anywhere else for sheets in the future."
MS, Illinois

"HOLY COW! Now THAT’s customer service. WOW! Yes. . . . I am a customer for life. BTW…I had been searching for about 5 years for sheets trying to replace the “feel” of my old Waverly 100% cotton. I think these are IT!!!! Fantastic. "
KM, Texas

"Thanks guys for the great customer service and the most awesome sheets!"
FS, Tennessee

"Your sheets are perfection."
HL, Massachusetts

"I love your sheets and will be a loyal customer now that I have discovered you!!! "
SV, Pennsylvania

"Dear Thomas Lee -- we have a serious problem with our new sheets. They are so comfortable that we can't get out of bed! . . . After years of looking for sheets that are worth the cost plus some, we have found them. You have two new customers for life."
BT, North Carolina

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