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Frequently Asked Questions

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About Bed Linens
• Where can I find general information on bed sheets and sheet construction?
• I want to buy American. Where can I find US made home textile products?
• What do I need to know about thread count in bed sheets?
• What is sateen?
• What is “pima” cotton?
• What is Egyptian cotton?
• What is a duvet cover?
• Should I launder my new sheets before I use them the first time?

About Our Products
• Do you have a catalog of Thomas Lee products?
• Do you have fabric samples available?
• There are sheets on the market with higher thread counts than yours. How can you claim your PerfectCale® sheets are the best?
• What is the difference between your 100% pima cotton PerfectCale® sheets and your bamboo sheets?
• What is PerfectCale?
• How long will my PerfectCale® sheets last?
• Where is the cotton grown that goes into your sheets?
• Will Thomas Lee fitted sheets will fit my mattress?
• In what sizes do you offer your sheets?
• In what colors do you offer your sheets?
• How deep are the pockets on your fitted sheets?
• In what country are Thomas Lee PerfectCale® bed linens manufactured?
• What items are included in a sheet set? Can I make substitutions?
• Do you offer sheets in full sizes?
• Do you offer sheets in twin sizes?
• Are Thomas Lee sheets made with a sateen weave?
• Will Thomas Lee sheets wrinkle?
• Do Thomas Lee bed linens contain formaldehyde or other harsh chemicals?
• Why doesn’t Thomas Lee offer more colors?
• Does Thomas Lee offer printed, “fashion” bedding products?
• Why don't you use Egyptian cotton?
• What size mattress will your PerfectCale® sheets fit?
• Why don’t you manufacture your PerfectCale® bed linens in the USA?
• Where are Thomas Lee PerfectCale® bed linens manufactured?
• Can I substitute standard/queen size pillowcases for king pillowcases in a king or Cal king sheet set?
• We just purchased a Tempur-Pedic mattress so it’s not a very thick mattress. Will your sheets be too big for this type of mattress?

The Order and Shipping Process
• I am having problems placing my order; can you help?
• Is there a retail store where I can purchase Thomas Lee products?
• I’m having difficulty tracking my order. Please help.
• When will my order be shipped?
• How long will it take for me to receive my order?
• Is my personal information secure when I place an order with Thomas Lee?
• What is Thomas Lee's privacy policy?
• My order is intended as a gift. Do you provide gift wrapping or a gift card? Is the price on the packaging or on the packing slip?
• Do you ship to countries other than the United States?
• Do you ship to Alaska and Hawaii?
• How are your shipping charges determined?
• Do you ship to PO Boxes?

Care Information
• I just purchased my PerfectCale® bed linens. What should I do to ensure my maximum future enjoyment?
• Can I home launder my down comforter?

Returns
• What happens if I don’t like my Thomas Lee products? Can I return them?
• How do I return my purchase?
• Do you pay shipping on returns?

Got a Question?

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See what other Thomas Lee customers are saying:



 "Thank you so much for your crisp cool hotel style sheets! My husband and I have been looking for them for years. Your PerfectCale 500 count fit the bill. Now my only fear is that you will try to change and improve them as most every company seems to do. Please keep them just the way they are they are already PERFECT! Thank you!"
SJ, Florida




"I can't believe what has happened to linens.... You all are an oasis of quality and education about this very confusing arena.... A huge fan."
RK, Georgia




"The Thomas Lee company will have my business for life. You truly are a class act and I can see why you get such good reviews!"
EH, Virginia




"I LOVE your sheets!! . . . It's SO hard to weed through all the information on thread counts, finishes, yarn lengths, etc...THANK YOU for making the best sheets I've found anywhere!!"
MB, Alabama




"Wow! . . . Not only do you have the best sheets in the world but your service matches. I will continue to tell my friends and associates about your company."
CK, Utah




"I have a set of your sheets and just absolutely love them."
WS, Alaska




"I received my king size sheets yesterday. This is my second set but want you to know I love them!!!! Thanks for great quality and great service."
DS, South Carolina




"[I ordered a duvet cover] and I am just as happy with that item as with the sheets ... thanks again for the high quality and very prompt shipping. You are sure to get more business from me in the future."
DS, Illinois

More Customer Testimonials...
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