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Frequently Asked Questions

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About Bed Linens

Your Buyer's Guide mentions "plain weave" and "ring-spun" cotton, two things that I always look for in sheets and never find anymore. This makes me want to order a set right this minute, but I'm concerned about the high thread count. My experience is that the higher the thread count, the heavier the sheet. How much does your Queen Flat 500-tc sheet weigh?
Where can I find general information on bed sheets and sheet construction?
I want to buy American. Where can I find US made home textile products?
What do I need to know about thread count in bed sheets?
What is sateen?
What is “pima” cotton?
What is Egyptian cotton?
What is a duvet cover?
Should I launder my new sheets before I use them the first time?

About Our Products

How can I contact you by phone to speak personally with someone about your products?
Do you have any sheets in twin sizes? If not, where can I find something that is as close to your quality as possible? Thanks.
Are your sheets made of "combed cotton"?
With the tight weave are they cool enough for hot, humid climates? I live in Florida and getting to the age where I need sheets that won't get me overheated. The sheets need to breath and stay cool.
How wrinkled do these sheets get, will they need pressing?
Hi: I have received the sheet swatch you mailed - thank you! I do very much like the fabric, but I'm wondering about durability over the long-haul, particularly pilling and "fuzzing". I've had so many sheets pill and/or fuzz after several months of use. Thank you
What benefit (besides cost ) will I have if I buy your cotton sheets and not buy microfiber sheets.
Do you offer monogramming on any of your sheets?
Do you make flannel sheets? We are looking for a high quality flannel sheet please?
Do you have any plans (please, please, please) to make full or twin sized sheets? I want them for every bed in the house!
Where can I find the GSM weight of your towels?
Do you have a catalog of Thomas Lee products?
Do you have fabric samples available?
There are sheets on the market with higher thread counts than yours. How can you claim your PerfectCale® sheets are the best?
What is the difference between your 100% pima cotton PerfectCale® sheets and your bamboo sheets?
What is PerfectCale?
How long will my PerfectCale® sheets last?
Where is the cotton grown that goes into your sheets?
Will Thomas Lee fitted sheets will fit my mattress?
In what sizes do you offer your sheets?
In what colors do you offer your sheets?
How deep are the pockets on your fitted sheets?
In what country are Thomas Lee PerfectCale® bed linens manufactured?
What items are included in a sheet set? Can I make substitutions?
Do you offer sheets in full sizes?
Do you offer sheets in twin sizes?
Are Thomas Lee sheets made with a sateen weave?
Will Thomas Lee sheets wrinkle?
Do Thomas Lee bed linens contain formaldehyde or other harsh chemicals?
Why doesn’t Thomas Lee offer more colors?
Does Thomas Lee offer printed, “fashion” bedding products?
Why don't you use Egyptian cotton?
What size mattress will your PerfectCale® sheets fit?
Why don’t you manufacture your PerfectCale® bed linens in the USA?
Where are Thomas Lee PerfectCale® bed linens manufactured?
Can I substitute standard/queen size pillowcases for king pillowcases in a king or Cal king sheet set?
We just purchased a Tempur-Pedic mattress so it’s not a very thick mattress. Will your sheets be too big for this type of mattress?

The Order and Shipping Process

How many times a year (and when) do you have a sale on sheets?
I am having problems placing my order; can you help?
Is there a retail store where I can purchase Thomas Lee products?
I’m having difficulty tracking my order. Please help.
When will my order be shipped?
How long will it take for me to receive my order?
Is my personal information secure when I place an order with Thomas Lee?
What is Thomas Lee's privacy policy?
My order is intended as a gift. Do you provide gift wrapping or a gift card? Is the price on the packaging or on the packing slip?
Do you ship to countries other than the United States?
Do you ship to Alaska and Hawaii?
How are your shipping charges determined?
Do you ship to PO Boxes?

Care Information

I just purchased my PerfectCale® bed linens. What should I do to ensure my maximum future enjoyment?
Can I home launder my down comforter?

Returns

What happens if I don’t like my Thomas Lee products? Can I return them?
How do I return my purchase?
Do you pay shipping on returns?

About Swatches

I have ordered a swatch of your sheeting fabric. Will I get a sample showing the ivory color? If not, how can I determine if the shade will work for me.

Got a Question?

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See what other Thomas Lee customers are saying:



"I just want to tell you how much I love the microfiber towels I ordered!! They are so soft, hold water well and feel great on the skin! Thank you for selling first class products!"
JM, Oklahoma





"I am letting everyone in my office know how great your company has been. . . amazing!"
AC, California





"[Our bath rugs] arrived right on schedule, and they are perfect, exactly what I have been looking for! Thanks so much for your excellent service and product."
JW, Maine





"You guys are just great. I don't think I've dealt with anyone so customer centric and you have the greatest product in the world although it makes it tough to get out of bed in the am. Now I am saving up for some towels and a new comforter."
CF, Minnesota





"These sheets are by far the best sheets I have ever owned. You have a life long fan now!"
MB, California





"Wow...thank you for responding so quickly and making this so easy. I really appreciate your wonderful customer service!"
CD, Georgia





"Thank you so very much . . . for your service and your amazing products. I have shopped far and wide, from Cuddledown to Scweitzer linen, and NOTHING compares to what you do....well done indeed! "
JT, Wyoming





"I love your sheets and will be a loyal customer now that I have discovered you!!! "
SV, Pennsylvania


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